Customer Support Consultant

State: QLD

Department: Public Trust Office

Position: AO3

Employment type: Fixed Term Temporary Flexible-full-time,Flexible-part-time

Location: Brisbane Inner City,Brisbane - North,Brisbane - South,Cairns region,Central West Qld,Far North Qld,Flexible,Gold Coast,Ipswich region,Mackay region,Moreton Bay - North,Moreton Bay - South,North West Qld,Rockhampton region,Sunshine Coast,Toowoomba region,Townsville region,Wide Bay

Salary: - $77354 - $85833 (yearly)- $2965 - $3290 (fortnightly)

Closing date: Wed Jun 17 2026

A Customer Support Consultant is responsible for assessing and fulfilling financial management customer needs by applying knowledge, empathy, and professionalism. As the direct point of contact for customers through inbound and outbound calls, you will resolve enquiries for, and make decisions with, customers who do not have the capacity to manage their own financial and legal affairs. Most of this role’s time will be spent on telephone interactions with customers. Other tasks for financial administration customers are also required.