Customer Resolution Specialist Closing Soon

State: NT

Department: Jacana Energy

Position: Jacana Energy Level 2

Employment type: Ongoing (Permanent) - Full Time

Location: Darwin

Salary: Remuneration Package $91,743 - $115,877 (including salary $80,944 - $102,237)

Closing date: Tue Aug 11 2026

The Customer Resolution Specialist investigates and manages complex customers complaints, escalations, Ombudsman complaints, Ministerial enquiries, and other sensitive customer matters across Jacana Energy. The role conducts account investigations, identifies root causes, prepares written responses and reports, analyses trends, and works collaboratively to deliver fair and customer-focused outcomes. The position requires strong analytical, communication, and stakeholder management skills in a fast-paced, regulated environment.