Customer Experience Officer Closing Soon

State: VIC

Department: Department of Government Services

Position: VPS 2

Employment type: Ongoing - Full-time

Location: Melbourne - CBD and Inner Metro suburbs

Salary: $62,104 - $79,753

Closing date: Tue Jun 09 2026

About the role As a Customer Experience Officer (CXO) you will be the first point of contact for Victorians seeking DGS assistance, providing outstanding customer service across multiple channels including voice calls, emails, webchat and manual application processing. Your primary responsi…