Customer Service Advisor (Cross Channel)

State: QLD

Department: Department of Customer Services Open Data and Small and Family Business

Position: AO3

Employment type: Fixed Term Temporary Part-time

Location: Toowoomba region

Salary: - $61883 - $68667 (yearly)- $2372.00 - $2632 (fortnightly)

Closing date: Mon May 11 2026

Department of Customer Services, Open Data and Small and Family Business Southern; Customer Services; Customer Services Safety & Regulation; Toowoomba Looking for a role where you can make a real difference to the community every day? Join our Customer Service Operations team and be the friendly, knowledgeable first point of contact for customers accessing essential government services. Based in Toowoomba, this role offers variety, interaction and the chance to develop valuable public‑sector customer service skills. You’ll support customers across multiple channels — phone, online and face to face — helping them resolve enquiries, access services and navigate processes with confidence. If you enjoy helping people, working in a supportive team and delivering great service, this could be the opportunity for you.