Customer Service Manager - Remote Communities (Frontline Services)

State: QLD

Department: Housing and Public Works

Position: AO5

Employment type: Permanent Flexible full-time

Location: Townsville region

Salary: - $104722 - $113618 (yearly)- $4014.00 - $4355.00 (fortnightly)

Closing date: Thu Jun 18 2026

What you can expect in this role Your role within Housing and Homelessness Services will support the department to deliver housing and homelessness services through Housing Service Centres. The work you will do helps someone every day, and that means the world to us. Service Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups. You will manage functional teams delivering housing intake and assessment, tenancy management and property management within a remote community. The position will be based in Townsville, with the requirement to travel to Palm Island on an ad- hoc basis. Field work is a regular requirement of this role. Conditions in the field are changeable and can be volatile, requiring varying degrees of vigilance and management of risk.