Customer Service Operations Lead

State: NT

Department: Power and Water Corporation

Position: Band 3 Administrative Corporate Services

Employment type: Ongoing (Permanent) - Full Time

Location: Darwin

Salary: Remuneration Package $141,070 - $170,631 (including salary $124,487 - $150,887)

Closing date: Wed Apr 29 2026

The Customer Service Operations Lead is responsible for the day to day operations of Power and Waters Customer Service team; ensuring the delivery of high- quality, customer-centric service across multiple customer contact channels, including phone, email, live chat and social media, It drives operational excellence, fosters a culture of innovation and continuous improvement, ensures compliance with regulatory requirements and contributes to the strategic direction of the Customer Service function.