Principal Resolution Officer

State: QLD

Department: Queensland Building and Construction Commission

Position: AO6

Employment type: Permanent Flexible full-time

Location: Brisbane Inner City

Salary: - $119801 - $127940 (yearly)- $4592.00 - $4904.00 (fortnightly)

Closing date: Thu May 21 2026

QBCC are seeking an experienced, self-driven and capable senior claims specialist with leadership qualities. You will provide expert management of complex claims, as well as high level advice to homeowners, licensees and service providers about the Queensland Home Warranty Scheme. You will report to a Senior Lead and support and mentor a team to deliver high quality, fair and timely outcomes in accordance with legislation, policy, and QBCC values. This role requires strong case management, prioritisation and decision-making capabilities, demonstrated ability to make and deliver reviewable decisions, and the ability to represent the organisation in external review jurisdictions, including QCAT.