Case Support Worker

State: QLD

Department: Families Seniors Disability Services and Child Safety

Position: AO3

Employment type: Permanent Full-time

Location: Wide Bay

Salary: - $77354 - $85833 (yearly)- $2965.00 - $3290.00 (fortnightly)

Closing date: Tue May 19 2026

The role of the Case Support Worker in the Regional Intake Service is to provide efficient and effective administrative and client support services to assist in the delivery of intake and assessment services, including support for relevant assessment functions, in accordance with legislation and practice guidelines. Tasks may include, but not limited to, supporting Intake staff with receiving and directing incoming phone calls and other correspondence, assisting with written and verbal requests for information, referrals to services, feedback to notifiers, data input, supporting the reporting and transfer of information. The role does not involve direct casework or decision-making responsibilities.