Contact Centre Manager

State: QLD

Department: Residential Tenancies Authority

Position: AO8

Employment type: Permanent Flexible full-time

Location: Brisbane Inner City

Salary: - $147770 - $156144 (yearly)- $5664 - $5985 (fortnightly)

Closing date: Wed Jun 17 2026

We are seeking an experienced Contact Centre Manager (known internally as Manager, Customer Experience) to join the Residential Tenancies Authority (RTA). This role is required to lead the development, implementation and evaluation of strategic, tactical and operational customer experience plans, programs and initiatives. The role is responsible for leading frontline Team Leaders, managing and overseeing the day-to-day requirements of frontline operations in a high-volume customer contact environment to ensure organisational objectives are met. This position is a permanent, full-time role and is located in the Brisbane CBD with generous flexible working arrangements.