Service Desk Coordinator

State: QLD

Department: Parliamentary Service

Position: AO5

Employment type: Fixed Term Temporary Flexible full-time

Location: Brisbane Inner City

Salary: - $104721 - $113617 (yearly)- $4014 - $4355 (fortnightly)

Closing date: Tue Jun 16 2026

The Queensland Parliamentary Service is seeking a client-focused Service Desk Coordinator to lead IT support across Brisbane and 97 electorate offices statewide. Supporting 93 Members of Parliament, we play a vital role in forming Government, making laws, and representing Queenslanders. Our vision is to be the innovative leader in Westminster parliamentary services. In this role, you will manage daily Service Desk operations, mentor staff, resolve incidents, and drive service improvements. You will deliver L1/L2 support, coordinate rosters, and contribute during Sitting Weeks up to 15 weeks annually via an On-Call schedule. We're looking for a proactive leader with ICT qualifications, ITIL certification, strong technical skills, and a passion for client service.