Manager, Customer Connect & Communications

State: QLD

Department: Queensland Health

Position: AO8

Employment type: Fixed Term Temporary Full-time

Location: Flexible

Salary: - $5957.70 - $6304.00 (fortnightly)

Closing date: Thu Jun 18 2026

The Manager (Customer Connect & Communication) plays a key leadership role within a statewide payroll service comprising 600 employees delivering services to over 160,000 customers across Queensland. The role is responsible for leading and managing the development and implementation of a high-performing customer service and complaints management framework within Payroll Services. The position also drives the continuous promotion and embedding of a “Customers First” culture at all levels of the organisation, ensuring a customer-centric approach to service delivery and fostering a culture of excellence and accountability.