Manager, Triage and Resolution

State: QLD

Department: Office of the Health Ombudsman

Position: AO8

Employment type: Fixed Term Temporary Part-time

Location: Brisbane Inner City

Salary: - $76076 - $80446 (yearly)- $2916 - $3083.5 (fortnightly)

Closing date: Tue May 26 2026

The Manager, Triage and Resolution is responsible for the co-ordination and management of:The Triage and Resolution Team which comprises of 2 sub teams: coordination of the receipt, risk assessment, categorisation and resolution of complaints, enquiries, and other matters. The role is accountable for ensuring the activities of the CIT team are conducted in compliance with the Office of the Health Ombudsman (OHO) policies and procedures, as well as meeting legislative requirements. Maintaining strong relationships with key external stakeholders, and in particular the Australian Health Practitioner Regulation Agency (AHPRA) and ensuring the CIT team work effectively within Queensland's co-regulatory framework is a key element of the position. Joint consideration with the Australian Health Practitioner Regulation Agency (Ahpra)