Assistant Ombudsman - Intake

State: QLD

Department: Office of the Queensland Ombudsman

Position: SO

Employment type: Permanent Flexible full-time

Location: Brisbane Inner City

Salary: - $166623 - $174339 (yearly)- $6386.30 - $6682.40 (fortnightly)

Closing date: Wed Apr 22 2026

The Assistant Ombudsman provides essential leadership within the Office, guiding teams to deliver on the organisation’s strategic priorities and statutory responsibilities. The role also carries operational delegations under the Ombudsman Act 2001. The Intake Team is the Office’s first point of contact for complainants and manages a high volume of matters. It is responsible for the initial triage and assessment of complaints, ensuring issues are directed appropriately and efficiently. The Assistant Ombudsman oversees this work and collaborates closely with the Assistant Ombudsman in the Investigation and Resolution Unit to support consistent, high‑quality decision‑making across the Office.