Change Manager CLOSED

State: QLD

Department: Queensland Fire Department

Position: AO8

Employment type: Fixed Term Temporary Flexible full-time

Location: Brisbane - North,Brisbane Inner City

Salary: - $147768.0 - $156143.0 (yearly)- $5664.0 - $5985.0 (fortnightly)

Closing date: Mon Feb 16 2026

The Relations and Standards branch strives to ensure QFD's workforce upholds the highest levels of professional and ethical standards as is expected of the Queensland Government and the community. It achieves this through several mechanisms, including managing workplace complaints, conducting high-level and complex disciplinary investigations, and proactively identifying and providing advice on conduct related matters. A program of work has been established to facilitate and oversee the implementation of the Complaints Management Review recommendations by December 2026. This program seeks to improve the department's approach to complaints handling and providing support to complainants, subject officers and those involved throughout the complaints management process.Reporting to the Director, you will plan and implement change management and communication strategies to support the effective delivery of the Complaints Management Review Implementation project to improve the department's approach to complaints handling and processes. You will work closely with the senior leaders, the program team and other key stakeholders leading the transition, ensuring the workforce is engaged, prepared and supported. You will demonstrate high-level project management skills to lead and guide the successful delivery of project initiatives and develop strategies and tools to coordinate activities and progress reporting, within agreed priorities and timeframes, aimed at enhancing QFD complaints management that meets departmental and legislative requirements.