Manager, Customer and Community Closing Soon

State: QLD

Department: Energy and Water Ombudsman Queensland

Position: AO7

Employment type: Permanent Flexible full-time

Location: Flexible

Salary: - $133603 - $143126 (yearly)- $5121 - $5486 (fortnightly)

Closing date: Tue Apr 14 2026

In this role you will play a key leadership role in strengthening customer experience, service quality and community confidence in EWOQ's role as a trusted and accessible service. Reporting to the General Manager, Customer Resolution and Engagement, the role leads customer insight, quality assurance, continuous improvement and community outreach initiatives that influence service delivery across the organisation. You will translate customer and stakeholder insights into meaningful service improvements, build strong relationships with community organisations and industry stakeholders, and help ensure EWOQ's services are understood and accessible to people who need them most. This role suits a strategic, people focused leader who is motivated by making a tangible difference for customers and communities, and who values collaboration, integrity and continuous improvement.